New IDC Report Highlights PagerDutyâs Multi-Million Dollar ROI>
PagerDuty Blog – Jerry Weltsch
The PagerDuty platform helps customers improve across the incident response lifecycle by increasing efficiency, alignment, and productivity across disparate teams. IDC reports the value of this to be $2,447,8778 per organization.

Customers also use PagerDuty to integrate incident management across business teams such as customer services, enabling them to deliver a better experience for users and customers. IDC calculates the value of this at $679,973 per organization.

In addition, our customers have reduced the frequency and risk of outages and downtime using PagerDuty, meaning higher employee productivity and less revenue loss. IDC quantified the value of this at $352,319 per organization.

A platform that allows organizations to: Use machine learning to group alerts and accelerate the acknowledgment and prioritization of incidents Automatically route incidents to the right people and teams at the right time Enable real-time incident response tailored for operations teams and business owners to improve coordination and impact assessment, and offer the ability to automate response tasks Provide intelligent postmortem assessment to learn, benchmark, improve, and automate operational response Integrate with their unique ecosystem of observation, monitoring, customer support, security, and service management tools
Link: https://www.pagerduty.com/blog/idc-business-value-roi-2021/