Top security challenges and how to overcome them: Compliance regulations>
JAMF Blog – Jesus Vigo
KUALA LUMPUR, MALAYSIA – Media OutReach – 29 March 2023 – New research from global cloud communications platform Infobip reveals the growing trend towards conversational experiences for customer communications. The data, from 449 billion communications interactions on Infobip’s platform across 2022, shows the rapid growth of interactions on chat apps such as WhatsApp Business Platform and social media channels such as Instagram for many customer needs.
The data shows a 73% and 51% increase in WhatsApp Business Platform and Email interactions in 2022 compared to 2021, highlighting the ongoing critical nature of these channels. Demonstrating the desire of customers to connect with brands on channels they already use, the data also reveals a thirty-fold increase in Instagram interactions last year. Meanwhile Google Business Messages and Apple Messages for Business interactions increased by 186% and 232%. For customer engagement, WhatsApp Business Platform, Voice, and mobile app messaging saw the highest growth in 2022. Since the introduction of marketing messages over WhatsApp Business Platform, customer engagement and promotional usage increased interactions on the channel by 2.5 times. Meanwhile, Voice and mobile app messaging increased by 191% and 92%, demonstrating how customers now prefer instant, rich, and human-like experiences with a business or brand.
Reflecting the desire for instant and rich messaging experiences, WhatsApp Business Platform interactions for customer support increased by 91%. Voice remains popular with a 51% increase.
The retail and eCommerce sector recorded significant increases in MMS, Instagram and mobile app messaging interactions in 2022 The data shows skyrocketing growth among rich communications channels including Instagram, Telegram, and Messenger within the transport and logistics sector last year Finance U.S. Securities and Exchange Commission (SEC) [US] Financial Industry Regulatory Authority (FINRA) [US] Commodity Futures Trading Commission (CFTC) [US] Financial Conduct Authority (FCA) [UK] Financial Services Agency (FSA) [Japan] Authorité des marchés financiers (AMF) [France] Financial Consumer Agency of Canada (FCAC) [Canada] Digital Operations Resilience Act (DORA) [Europe] Gramm-Leach-Bliley Act (GLBA) [US] Sarbanes-Oxley Act (SOX) [US] Education Family Educational Rights and Privacy Act (FERPA) [US] Children’s Online Privacy Protection Act (COPPA) [US] Government Federal Risk and Authorization Management Program (FedRAMP) [US] Centre on Regulation in Europe (CERRE) [Europe] Healthcare Health Insurance Portability and Accountability Act (HIPAA) [US] The Privacy Act of 1988 [Australia] Personal Information Protection and Electronics Act (PIPEDA) [Canada] Digital Information Security in Healthcare Act (DISHA) [India] Consumer General Data Protection Regulation (GDPR) [Europe] Personal Data Protection Law [United Arab Emirates] California Consumer Privacy Act (CCPA) [US] Cybersecurity Cyber Essentials [UK] Cloud Computing Compliance Controls Catalogue (C5) [Germany] Federal Information Security Modernization Act (FISMA) [US] European Union Agency for Cybersecurity (ENISA) [Europe] Directive on Security of Network and Information Systems II (NIS Directive) [Europe] Cyber Resilience Act (CRA) [Europe]
Link: https://www.jamf.com/blog/security-compliance-regulations/