4 ways false alarms impact security teams | Security Info Watch>
Security Info Watch – Jordan Hill
The article discusses the impact of false alarms on global security operations centers (GSOCs) and the importance of customizing noise reduction strategies for each organization
Here are the key points:
1) False alarms are unique to each company, and there is no one-size-fits-all approach to reducing them.
2) False alarms can have a significant impact on GSOCs in four ways:
a. Drain on resources: False alarms divert attention and resources from actual security threats.
b. High levels of complacency: Frequent false alarms can desensitize operators, leading to missed real threats.
c. Financial costs: False alarms can incur direct and indirect costs, such as emergency response fees, maintenance expenses, and decreased productivity.
d. Ongoing disruptions: False alarms disrupt normal operations, reduce efficiency, and can lead to staff burnout and turnover.
3) Factors causing false alarms include sensor misalignment, broken hardware, environmental factors, animals, janitorial staff, and user error.
4) To solve false alarm problems, organizations should:
a: Analyze false-positive data to identify the largest contributors.
b: Triage incidents to determine the root cause and implement appropriate solutions.
c: Recognize that each security program is unique and requires a customized approach.
5) Companies should be cautious of “band-aid” technology solutions that claim to eliminate all noise without addressing the root cause of the alarms.
6) Organizations must develop comprehensive strategies to reduce and understand noise in their SOCs, in addition to finding the right software.
Link: https://www.securityinfowatch.com/security-executives/article/55126383/4-ways-false-alarms-impact-security-teams