Amazon (AMZN) Boosts Cloud Portfolio With New Capabilities>
Zacks
AMZN – Free Report) cloud computing arm Amazon Web Services (âAWSâ) has unveiled three capabilities for Amazon Connect in a bid to strengthen its contact center technology offerings.

Three capabilities namely, Amazon Connect Wisdom, Amazon Connect Voice ID and automated outbound communications, are well-equipped to aid the contact centers in delivering better customer service.

Amazon Connect Wisdom identifies customer issues during calls, automatically using Machine Learning (ML)-backed speech analytics. It then suggests content in real-time to help agents solve the issues quickly. The content is arranged by Amazon Connect Wisdom from the homegrown databases and third-party knowledge repositories. Amazon Connect Voice ID leverages ML-backed voice analysis to offer real-time caller authentication, without disrupting natural conversation. automated outbound communications help organizations to connect to several customers seamlessly on a daily basis, as it offers embedded high-volume outbound communications across multiple channels. We believe that the new capabilities are likely to accelerate the adoption rate of Amazon Connect. Notably, Amazon Connect is currently being used by tens of thousands of customers who support more than 10 million contact center interactions on a daily basis.

Apart from the recent Amazon Connect capabilities, the company made its new capability in QuickSight called Amazon QuickSight Q generally available. Amazon made its new storage service called Amazon FSx for NetApp ONTAP generally available as well.
Link: https://www.zacks.com/stock/news/1801855/amazon-amzn-boosts-cloud-portfolio-with-new-capabilities?cid=CS-ZC-FT-analyst_blog%7Ccompany_news_tech_sector-1801855