Outages Cost Companies Millions — Here’s How to Avoid Them>
IT Pro Today – Peter Pezaris
The article underscores the increasing demand for high-performance digital services due to economic uncertainty and growing business pressure to build consumer trust.
With the rise of cloud-native computing, business complexity has amplified, making the diagnoses of outages a crucial yet daunting task.
The median annual cost of high-business-impact outages is reported at $7\)75 million, underscoring the substantial financial impact of downtime.
The most common causes of outages include hardware failures, software bugs, cyberattacks, and human errors.
To minimize downtime risk, organizations are encouraged to invest in robust IT infrastructure, cybersecurity, and cloud-native application development.
Proactive measures include regular system maintenance, cybersecurity practices, and the adoption of software development and deployment cycles to address potential outages.
While minimizing outages is essential, some are still inevitable.
Observability, a discipline that collects and analyzes IT infrastructure and application data, emerges as a proactive and predictive approach to facilitate quick issue resolution, allowing teams to dig deeply into issues and improve deployment outcomes.
Organizations with full-stack observability in place reported lower median outage costs and faster mean times to detection and resolution.
Observability relies on data from various sources to identify unexpected issues, making it particularly valuable for proactively addressing potential downtime causes.
The study indicates a correlation between the number of observability capabilities and the frequency and duration of downtime events.
Achieving full-stack observability requires a consolidated approach and unified telemetry data, enabling organizations to shift from reactive firefighting to proactive issue resolution.
The article highlights the importance of investing in resilience to minimize the growing cost of downtime, emphasizing that observability is a fundamental aspect of a resilient IT infrastructure.
It points out a shift towards a consolidation strategy in observability tools as IT organizations recognize the value of a single view of data and the benefits of proactive issue identification and resolution.
The article is authored by Peter Pezaris, Chief Strategy and Design Officer at New Relic, and stresses the importance and benefits of investing in resilience and observability to mitigate the increasing costs and repercussions of downtime on business operations and customer satisfaction.
Link: https://www.itprotoday.com/industry-perspectives/outages-cost-companies-millions-heres-how-avoid-them