Sophos launches dedicated customer success team, deepening commitment to customers and channel p…>
Sophos Press Release –
This press release announces Sophos’ launch of a new Customer Success program:
1) Key points:
– Sophos is expanding customer and partner support
– The program features a team of experts providing post-sales support
2) Program offerings:
– Ongoing security resources and alerts
– Educational webinars about cyberattacks
– Guidance on maximizing current investments
– Support for expanding strategic defenses
3) Collaboration:
– Works with Sophos’ channel partners and Managed Service Providers (MSPs)
– Augments existing support services
4) Customer benefits:
– Dedicated Sophos trusted advisor
– Assistance from onboarding to scaling investments
– Unified point of contact for questions and threat intelligence
5) Service levels:
– High-touch approach: Personalized engagement for complex requirements
– Tech-touch approach: Automated, scalable support for partners with many customers
6) Partner perspective:
– Helps partners understand customer knowledge and deployment
– Identifies opportunities for scaling with customers
– Strengthens customer security postures
– Elevates client satisfaction
The program aims to provide comprehensive, personalized support to customers while enhancing partnerships with channel partners and MSPs.
Link: https://www.sophos.com/en-us/press/press-releases/2024/08/sophos-launches-dedicated-customer-success-team-deepening-commitment