Invisible IT is becoming the next workplace priority>
Help Net Security – Anamarija Pogorelec
IT leaders aim to enhance employee productivity by minimizing digital barriers, but many organizations face challenges due to fragmented systems
A Lenovo report reveals that companies manage an average of 897 applications, with only 28 percent integrated, creating inefficiencies
While 49 percent of IT leaders prioritize improving employee experience, only 36 percent believe their current systems support engagement effectively
Support operations are particularly strained, with many employees experiencing delays due to manual processes
However, the concept of “invisible IT” is emerging, characterized by predictive and proactive support, which can anticipate issues before they disrupt employees
Despite the potential benefits, a significant gap remains in adopting these practices due to barriers like cost, skill gaps, and fragmented systems
Leaders are encouraged to unify data sources and invest in training to move towards this model.
– The average organization manages 897 applications; only 28% are integrated.
– 49% of IT leaders prioritize improving employee experience; only 36% report effective engagement.
– Predictive support could reduce issues and improve employee experience; 83% see it as essential, but only 21% have implemented it.
– Invisible IT aims for background support that prevents issues before employees notice them, helping IT teams focus on higher value work.
– Most companies still rely on manual processes; 65% detect issues only when user-reported, and 55% resolve them manually.
– Challenges include fragmented systems (51%), cost concerns (47%), and skill gaps.
– Leaders should unify data sources, train support teams, and consider external partnerships to accelerate progress.
– Interest in invisible IT is growing as organizations link reduced disruptions to improved business performance.
Link: https://www.helpnetsecurity.com/2025/12/08/invisible-it-workplace-priority/