Should a WFH SOC Be a New Reality>
Security Boulevard – Chris Triolo
Here are some of the challenges to doing thatâand why a WFH SOC should only be used during an emergency. For the average team member, the shift from being in the office to work from home can be a difficult transition. Research shows that productivity usually drops by about 15% at first. Employees suddenly feel isolated, disconnected and possibly stressed. This can lead to distraction and lower productivity. Studies have also shown that when a group of employees is given the choice to work either from home or the office after an initial work-from-home transition, more than half choose to come back to the office. New analysts will have trouble working home alone. They learn and grow typically by working with more senior analysts, in the SOC, side by side. Access to security tools through a remote connection is imperative. Can the SOC console where alerts are processed and viewed be accessed by remote employees? roubleshooting is more difficult when remote. Itâs a lot easier when the person you need to help make a change is in the building. I remember trying to deploy security software for a customer a few years back. It was a midsized bank in Los Angeles. We hit a snag in our deployment and the security guy literally called over the cube-wall to the IT guy: âHey, I canât connect to XYZ. Can you check?â The IT guy responded, âAh, the firewall is blocking you, let me update the firewall. ⦠Try now. Good?â âYep!â Moving to a remote WFH SOC is necessary for your business continuity planning and under these current conditions. However, for a normal, healthy security operations practice, Iâd recommend using it only in case of an emergency. Hopefully, weâll all be bugging each other in the office sooner rather than later.
Link: https://securityboulevard.com/2020/04/should-a-wfh-soc-be-a-new-reality/