Top 10 Considerations for Effective Incident Management Communications
Carnegie Mellon University – Software Engineering Institute – Brittany Manley
Due to the importance of communications, and the fact that communications planning is often overlooked, the SEI developed the Guide to Effective Incident Management Communications as a resource for cybersecurity centers and incident response organizations looking to improve their communications planning and activities. This blog post is adapted from that guide and it provides 10 considerations for effective communications planning, and considerations and best practices for communications responsibilities in support of incident response services. Here is a quick look at our top 10 considerations for effective incident management communications:

1) Consider communications as a strategic initiative. 2) Have a reactive communications plan in place. 3) Consider your messaging, reputation, and stakeholders as critical factors in the development of communications plans. 4) In your communications plan, clearly define and determine the following key components: ⢠establish the purpose ⢠determine the audience ⢠define roles and responsibilities ⢠understand and standardize the messaging ⢠determine and establish communication channels ⢠determine methods of distribution 5) Continually train to and test the plan. 6) Sharing information and communicating with the general public and/or your constituency is appropriate in many different scenarios. 7) The mechanism of communication will also vary depending on the scenario. 9) It is important that you understand media goals and how your own goals either align with or are contrary to the media’s goals. 10) The way you interact with the media in a crisis will ultimately affect the level of trust your constituencies place in you.
Link: https://insights.sei.cmu.edu/sei_blog/2021/02/top-10-considerations-for-effective-incident-management-communications.html