Ninja Ticketing updates provide additional context and increase efficiency for IT teams>
Help Net Security
NinjaOne announced Ninja Ticketing exited beta and entered general availability to provide all customers with a flexible, easy-to-use ticking solution built specifically for IT workflows.

Ninja Ticketing ensures that both employee requests and IT team tasks are tracked, prioritized, and solved efficiently. The customizable agent workspace includes customizable ticket forms, related item mapping, a robust WYSIWYG public and private response field, and a feed of all ticket-related activities. Quick response templates, easy ticketing splitting and merging, and one-click ticket actions make responding to common ticket requests quick and easy.

NinjaOneâs recent 5.3.1 platform update added numerous quality of life improvements to Ninja Ticketing, including device- and organization-level dashboards, business hours to make time-based automations more effective, notification defaults, and the ability to send tickets with a companyâs branded domain. Furthermore, the 5.3.1 update provides a variety of out-of-box functionality, better reporting, and improved user permissions as well as new monitoring templates and better reporting.

The 5.3.1 platform update allows endpoint management, network monitoring, and backup solutions to automatically kick off ticketing workflows, including the creation of new tickets. This integration offers several unique functionalities including: Endpoint context and tools directly in the ticket Tickets related to managed endpoints are easily (and often automatically) mapped to the associated device.

This mapping gives helpdesk technicians complete information about the affected device, reducing back-and-forth between the technician and end-user often required to collect information, which results in higher quality data than provided by an end-user. Other updates and improvements include remote tools and one-click remediation, automated proactive ticket creation, closed-loop ticketing and end-user self-service. Ultimately, Ninja Ticketing provides better experience for end-users and faster resolution times for technicians.
Link: https://www.helpnetsecurity.com/2022/03/24/ninja-ticketing/