Hyperautomation Could Dramatically Boost MSSP Profitability>
Channel Insider – Jenna Inouye
Analyst Mark Wah noted that the managed detection and response (MDR) market grew by nearly 50% from 2020 to 2021, significantly faster than the 9.8% average for managed security services in general.

Advanced automation in the MDR space could increase the analyst-to-user ratio by a factor of as much 20 and massively boost MDR services profitability, Wah told Gartner attendees (see slides below).

By the end of 2022, Gartner predicts worldwide hyperautomation spending will approach $600 billionâ12% year-over-year growth. Hyperautomation is a business-driven approach incorporating robotic process automation, machine learning, and other next-gen AI technologies to automate business processes previously requiring human intervention. Hyperautomation is closely linked to business process management, low-code/no-code development tools, and integration platform as a service (iPaaS).

By 2024, Gartner predicts that organizations will have lowered their operational costs by 30% by adopting hyperautomation. In many respects, hyperautomation and AI-driven security packages may be the only solution for this ever-growing lattice of integrated multi-cloud solutions, third-party APIs, and IoT devices. As systems continually become more complex, it becomes cost-ineffective for people to manage them.

MSSPs donât need to start developing hyperautomation protocols from scratch, but instead, need to educate themselves on the next-gen DigitalOps tools. >From Zendeskâs AI chatbots to Alteryxâs business intelligent suite, hyperautomation is already being baked into next-gen SaaS solutions. By promoting hyperautomation technologies, MSSPs donât just improve their clientâs technology stacksâthey make their jobs easier.
Link: https://www.channelinsider.com/news-and-trends/mssp-hyperautomation/