One in Four SMBs Would Leave Their MSP Over IT Service Quality Issues
Albany CEO
Action1 Corporation, provider of the #1 secure and easy-to-use remote monitoring and management (RMM) cloud platform, today released its 2022 SMB IT Security Needs Report. The study analyzes the cybersecurity challenges of small and midsize businesses (SMBs) and their relationships with managed service providers (MSPs) amidst today’s macroeconomic crisis. The report polled 750 SMBs worldwide.

96% of SMBs outsource at least some of their IT security to MSPs, and nearly 1 in 4 (23%) are looking to replace their current provider. The most serious frustration is interruptions to business processes: 48% of respondents complained about performance issues with devices â and this problem was the top factor that would lead them to change MSPs. Another big issue was outages or unplanned system reboots, reported by 33% of respondents.

63% of respondents think their SMB is at less cyber risk than large enterprises, but in fact, 81% of the SMBs surveyed experienced at least one security incident during the preceding 12 months. Second, the types of attacks that SMBs most commonly experienced were ransomware, password-based attacks, and phishing, and the top root causes of these incidents were employees falling prey to phishing (63%) and unpatched systems (43%).
Link: http://albanyceo.com/news/2022/08/one-four-smbs-would-leave-their-msp-over-it-service-quality-issues/