Incident response: How to implement a communication plan
Tech Target – Security – Mike Chapple
Attempting to make good choices on the fly, while in the high-pressure environment surrounding a security incident, is a recipe for disaster. 1) Formalize the incident response team activation process 2) Designate a point person for external communication 3) Create criteria for law enforcement involvement whether it is appropriate to involve law enforcement; and when notification of law enforcement should take place. 4) Develop communication templates for customer outreach 5) Monitor social media Solid incident communication plans provide mechanisms for the following: rapidly notifying stakeholders; coordinating both internal communications and external communications; and monitoring customer sentiment.
Link: https://www.techtarget.com/searchsecurity/tip/Incident-response-How-to-implement-a-communication-plan