The Department of Homeland Security: At the Intersection of Customer Experience and Cybersecurit…

The Department of Homeland Security (DHS) is at the intersection of customer experience and cybersecurity â combining various divisions to better protect citizens from potential threats. DHS provides a wide variety of services and support to customers across federal, state, local, tribal, and private-sector organizations. As the department of the federal government responsible for protecting the nation from a variety of threats, it is necessary that DHS fulfill both its mission and customer experience. It is increasingly important for DHS to ensure a high-quality customer experience as many of its services involve communication with customers, both online and offline. In an increasingly digital world and rising threats of cyber-attacks, DHS has to protect the customer-supplied information from identity theft, data breaches, and other cyber-attacks while also helping protect citizens from these potential threats. As such, there are various initiatives underway that DHS has taken to ensure better protection while still providing an exceptional customer experience. In particular, DHS has developed the Department of Homeland Security’s Cybersecurity Matrix, which provides an all-encompassing view of the agencyâs cybersecurity program that links different components such as data protection, policy implementation, systems management, and user awareness. This matrix allows DHS to focus on achieving better cybersecurity for the nation
Link: https://meritalk.com/articles/the-department-of-homeland-security-at-the-intersection-of-customer-experience-and-cybersecurity/