Tool Sprawl, External Threats, and Security Are Top>
– JumpCloud
While 77% of SME IT admins want a single tool to do their job, organizations continue to force them to use many more.“Admins want convenience and centralized management, as shown by the 77% that agree or strongly agree that they would prefer a single solution/tool to do their jobs.59% report it as the biggest challenge, followed distantly by new services and application rollouts (43%) and the cost of remote work solutions (43%).When asked about the biggest security concerns, network attacks topped the list (38%), followed by ransomware (33%), software vulnerability exploits (27%), and use of unsecured networks (25%).31% report that biometrics is the most secure form of multi-factor authentication (MFA), followed by one-time passcodes texted to a mobile device (26%), and a verification app (24%).Of those, face recognition (73%) and fingerprint readers (79%) are the most popular, with voice recognition used by 35%.63% of SME IT admins use AD or Azure AD, but of those, 62% agree they would replace AD/AAD with something more user-friendly and flexible if they could.The most common frustrations with AD or AAD are: understanding licensing (42%), restrictions on which tools it can support and integrate with (42%), navigating the UI and processes (40%), and requirements around legacy tools (37%).While male and female admins report the same general level of happiness in their job, more male admins (61%) report feeling overwhelmed than female admins (53%).For SMEs working with MSPs, the most popular reason is that MSPs are up to date with the latest technologies (61%), followed by MSPs providing a better user experience (55%), being cost-effective (50%), better securing users’ access and identity than the SME can (41%), and offering strong customer support (22%).The two most common areas for which SMEs use MSPs are cloud storage (53%) and system security (53%), followed by system management and system monitoring (both 47%), managed backup (40%), hardware procurement (33%), business continuity/disaster recovery (30%), help desk (30%), and change management (26%).Nearly half of SMEs (46%) have concerns about how MSPs handle security, despite 56% of SMEs reporting that MSP use has resulted in better security.70% of UK admins agree or strongly agree that remote workers are better at following security best practices this year than last, in line with the global average of 73%, but 10% below US respondents.Whereas 57% of global respondents stated they were happier in their roles than last year, and 71% in the US, just below half of UK respondents (48%) shared the same sentiment.35% of UK IT admins feel as happy as last year, and 17.4% reported feeling worse, compared to 13% globally, and only 7% in the US.When asked about the biggest security concerns, network attacks (41%) and ransomware (35%) topped the list, yet conversely, the other top concerns for France are employee-based concerns: use of unsecured networks (26%), spearfishing (24%), and shared user credentials (20%).While SME IT admins in the UK are concerned about digital sovereignty (44%), which refers to a nation’s ability to control its digital destiny, French SME IT admins find it to be a big concern at 59%.
Link: https://www.globenewswire.com/news-release/2023/09/12/2741620/0/en/Tool-Sprawl-External-Threats-and-Security-Are-Top-Concerns-for-IT-Admins.html