ESET global support wins 2023 SC awards in excellence for best customer service>
– Press Release
Eset Global Support, a cyber security protection company, has been announced as the winner of the 2022 SC Awards in Excellence for Best Customer Service. Eset Global Support was recognized for its outstanding commitment to customer service across different channels that included phone, email and chat. The 2022 SC Awards are presented by SC Magazine UK, a leading information security publication, with the aim of recognizing excellence within the information security industry. The SC Awards in Excellence recognise best-in-class cyber security information systems, products, services, and individuals across an array of categories. Eset Global Support was one of 12 teams and individuals to receive a category award at the ceremony. Eset Global Support was successful in winning this award was due to their commitment to providing excellent customer service. The company was commended for its proactive and customer-oriented approach to customer service, which resulted in ensuring that all customer queries and issues were solved effectively and timely. The company utilised a combination of AI and analytics tools to assist with this. This allowed them to provide a more tailored experience for each customer. It also helped them to provide proactive support and advice before a customer encountered an issue. This ultimately helped them to reduce customer queries by up to 34%. E
Link: https://www.zawya.com/en/press-release/companies-news/eset-global-support-wins-2023-sc-awards-in-excellence-for-best-customer-service-encko8o3